Policies
ONLINE ORDERING
Jessica's Bridal & Formal is a Full Service Specialty Store with a brick & mortar physical location where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
- we will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
- we will communicate with you personally after receiving your order BEFORE you are billed.
- we will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
- we stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
- we will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that -we will inform you of this extremely rare occurrence in a timely manner.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. Designers that we represent do not allow their collections to be displayed on a website for a lower than MSRP price. If you see a lower price on any other website for the exact style from the same designer you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the corrected price. At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
PAYMENT
Jessica's Bridal and Formal accepts cash, personal checks with proper ID, Mastercard, Visa, Discover, and American Express for payment in store. For Online Orders we accept Mastercard, Visa, Discover, and American Express for payment. Payment is exprected in full at the time your dress is purchased or order is placed.
Checks returned for non-payment are subject to a returned check fee. Please call or visit the store for details.
SPECIAL FINANCING
Jessica's Bridal and Formal has a Layaway Program available for IN-STORE purchases with 30% of the purchase price down as initial payment. Please call or visit the store for additional details.
RETURN POLICY
There are no returns or exchanges on any items purchased at Jessica's Bridal and Formal. ALL SALES ARE FINAL!
QUESTIONS
If you have any questions about our policies or your purchase please call our store during regular business hours and we will be happy to assist you.
Thank you again for shopping with Jessica's Bridal & Formal